Welcome to Clean Master! We are delighted to provide you with our professional cleaning services. Before you proceed to use our services, we kindly ask you to review and understand the following Terms of Service (“Terms”). By accessing or using our services, you agree to be bound by these Terms. If you do not agree to these Terms, please refrain from using our services.
1. Scope of Services
Clean Master offers a variety of cleaning services for residential, commercial, and industrial properties in Bangladesh. These services may include but are not limited to regular cleaning, deep cleaning, carpet cleaning, upholstery cleaning, window cleaning, and janitorial services. The specific details of the services provided will be outlined in the agreement between Clean Master and the client.
2. Booking and Payment
Clients may book our services through our website, over the phone, or in person. By booking our services, clients agree to provide accurate and complete information, including their name, contact details, and the address of the property to be cleaned. Clients also agree to provide access to the property at the scheduled time of service.
Payment for our services is due at the time of booking or upon completion of the cleaning service, as specified in the agreement. We accept cash, credit/debit cards, bank transfers, and other forms of payment, as indicated on our website or agreed upon with the client. All prices are quoted in Bangladeshi Taka (BDT) and are inclusive of applicable taxes, unless otherwise stated.
3. Cancellation and Rescheduling
Clients may cancel or reschedule their cleaning appointment by contacting Clean Master at least 24 hours before the scheduled service time. Cancellations made less than 24 hours before the scheduled service time may be subject to a cancellation fee.
Clean Master reserves the right to cancel or reschedule a cleaning appointment due to unforeseen circumstances, such as inclement weather, equipment failure, or staff unavailability. In such cases, we will make every effort to notify the client as soon as possible and reschedule the appointment at a mutually convenient time.
4. Access and Security
Clients agree to provide Clean Master with access to the property to be cleaned at the scheduled time of service. If the property is secured with a lock or security system, clients agree to provide Clean Master with the necessary access codes or keys to enter the property.
Clients are responsible for ensuring the security of their property during the cleaning service. Clean Master will take reasonable precautions to safeguard the client’s belongings, but we cannot be held liable for any loss, damage, or theft that occurs during the cleaning process.
5. Liability and Insurance
Clean Master carries liability insurance to protect our clients and our employees in the event of accidental damage or injury during the cleaning service. However, clients are encouraged to maintain their own insurance coverage for their property and belongings.
While Clean Master takes every precaution to ensure the safety of our clients’ property, we cannot be held liable for any damage or loss that occurs as a result of pre-existing conditions, improper maintenance, or acts of nature.
6. Satisfaction Guarantee
At Clean Master, we are committed to providing our clients with high-quality cleaning services that meet their expectations. If a client is not satisfied with the results of our cleaning service, they may contact us within 24 hours of the service completion to request a re-cleaning of the affected areas, free of charge.
7. Intellectual Property
All content included on our website, such as text, graphics, logos, images, and videos, is the property of Clean Master or its content suppliers and is protected by copyright laws. Clients and visitors are prohibited from reproducing, distributing, or using any content from our website without prior written permission from Clean Master.
8. Changes to Terms
Clean Master reserves the right to update or modify these Terms of Service at any time without prior notice. Any changes will be effective immediately upon posting on our website. Clients are encouraged to review these Terms periodically for any updates or changes.
Contact Us
If you have any questions or concerns about these Terms of Service, please contact us or [mobilenmbr]. We are here to assist you and ensure that you have a positive experience with Clean Master.
Thank you for choosing Clean Master for your cleaning needs. We look forward to serving you!